- Shipping Information
ShippingAll domestic retail orders ship free via ups ground.* * There may be conditions under which shipping charges will be determined by order value or weight. Customer will be notified.Please Note: Engraved products require an additional 7-10 business days for production.Returns
You may return your purchase within 7 days of receipt for an exchange or a refund of the purchase price excluding shipping and handling costs, plus a 15% restocking fee. Our retail domestic orders are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. If a product arrives at your shipping location damaged, or we make an error that cannot be remedied with replacement Items we will pay to return the item to us and send a replacement to you. If you decide you do not want a replacement, than be aware that the applicable fees will be assessed, including return fee, our actual shipping costs and a 15% restocking fee.
All clearance item sales are final and no returns will be accepted.
All engraved item sales are final and no returns will be accepted.
All returned products must be in original condition and packaging, otherwise additional charges may be applied. We cannot take returns of products that have been partially or fully assembled or modified. If you have any questions about whether a product can be returned, please contact us at CustomerService@Godinger.com.